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Ukrainian Biofuel Portal Frequently Asked Questions

New questions, corrections, omissions, comments - please contact us

Q: I want to become a paid member. What should I do?

Q: How can I pay?

Q: Juan Tundee, GreenField Energy Kft, Hungary.
I want to upgrade My membership , please can you help me to show us how to do it.

Q: I am highly interested in getting in touch with parties offering products/ services on your website. I tried to transfer the money, but apparently the IBAN code does not work. Could you please send me the right instructions by email, for transferring the money from the Netherlands? Otherwise, please send me your phone-number so we can discuss the options.

Q: Is Ukrainian Biofuel Portal efficienct?

Q: Do you assist European companies in wood pellets purchase?

Q: I am interested in registering on your website, pellets-wood.com, but I was wondering if you could supply more information on the registration process. I was wondering what types of services you provide with the paid registration as well as the membership fees. Will paying the monthly fee allow me to look at all contact information? Thank you very much for your help, Cathy Johnson?

Q: We are interested in wood pellets. Please could you send us a price list for the above products from a european country?

Q: How much business have you connected - how many buyers and sellers have you connected through your website?

Q: How many tonnes of pellets have been bought and sold using your facilitation/portal?

Q: Do you have a telephone number to be contacted on to discuss the Ukrainian Biofuel portal?

Q: Vittorio Porciani. This morning I signed up to your site. I wanted to know how to contact advertisers who offer their material.

Q: I would like to know whether I can trust that those who sell in here on your side is genuine seller, what I mean is about their companies are controle? Jes Kuhr


Q: I want to become a paid member. What should I do?

A: First you have to be a free member on Ukrainian Biofuel Portal, then in your account section you click the link "become a paid member" and follow further instructions.
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Q: How can I pay?

A: You can make your payment via UNISTREAM, WESTERN UNION, LIBERTY RESERVE, WEBMONEY and Bank Transfer.
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Q: Juan Tundee, GreenField Energy Kft, Hungary.
I want to upgrade My membership , please can you help me to show us how to do it.

A: Step 1
Go to the page - http://pellets-wood.com/pl-reg.html
Click the price plan that matches your requirements.
Step 2
Tick the price plan once again and Select the Payment Method :
Credit Card / Paypal - immediate payment with credit card with USD
Direct Funds Transfer - WU transfer, SWIFT transfer with USD / EUR
Credits - unavailable to new members

Then click proceed and you will be redirected to the payment system website
Step 3
Do the payment with your credit card.
After the payment you will be redirected back to your user account at Ukrainian Biofuel Portal. You will be able to start working immediately.
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Q: I am highly interested in getting in touch with parties offering products/ services on your website. I tried to transfer the money, but apparently the IBAN code does not work. Could you please send me the right instructions by email, for transferring the money from the Netherlands? Otherwise, please send me your phone-number so we can discuss the options.

A: FUIB bank does not use IBAN but SWIFT code like all Ukrainian banks do. They work rather quickly (the transfer takes 1-2 days).
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Q: Is Ukrainian Biofuel Portal efficienct?

A: Yes, it effective because it is a specialized resource, userfriendly interface, full contact information about biomass and biofuel market players.
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Q: Do you assist European companies in wood pellets purchase?

A: Yes. We do! Paid members can order extra services regarding documents translation, inquiries translation.
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Q: I am interested in registering on your website, pellets-wood.com, but I was wondering if you could supply more information on the registration process. I was wondering what types of services you provide with the paid registration as well as the membership fees. Will paying the monthly fee allow me to look at all contact information? Thank you very much for your help, Cathy Johnson?

A: You can read more about paid registration process - here .
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Q: We are interested in wood pellets. Please could you send us a price list for the above products from a european country?

A: Please, get registered and contact the sellers directly. Read more about registration tips.
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Q: How much business have you connected - how many buyers and sellers have you connected through your website?

A: In September 2010 there have been regsitered 11,232 buers and sellers.
In September 2011 there have been regsitered 14,239 buers and sellers.
In September 2012 there have been regsitered 19,748 buers and sellers.

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Q: How many tonnes of pellets have been bought and sold using your facilitation/portal?

A: Ukrainian Biofuel Portal does not have such statistics as we do not control the deals but build biofuel business community. We would appreciate any suggestion to organize such a statistics tool.
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Q: Do you have a telephone number to be contacted on to discuss the Ukrainian Biofuel portal?

A: Our contact details can be found here http://pellets-wood.com/pl-contact.html
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Q: Vittorio Porciani. This morning I signed up to your site. I wanted to know how to contact advertisers who offer their material.

A: The contact information of our advertisers is available to all our members. You can make phone calls to the advertisers or send your inquiry via Private Messages System. You message will guaranteed delivered to their mail box at the portal.
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Q: I would like to know whether I can trust that those who sell in here on your side is genuine seller, what I mean is about their companies are controle? Jes Kuhr

A: Free registration at UBP is available to all visitors. Producers, suppliers and buyers post their offers which are available to paid subscribers. Each offer is subjected to the process of approval. Moderators controll the correctness of the offers and take measures (deleteing, blocking profiles which seem fraudulent or unserious) in case of complaints.
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